Cancellation Policy

At Stowe Village Massage, we understand that unanticipated events can occur. We strive to be flexible with appointment scheduling as well as valuing our therapists’ time. We ask that you read and adhere to the following information when considering Stowe Village Massage for your wellness needs.

 

Appointments

Credit Card information or a Green Mountain Inn room number/reservation code must be obtained to reserve an appointment time. You will not be charged until you receive your treatment, and you can choose to use your reserved method of payment or cash, Vermont checks, or another credit card at the time of departure. Gratuities are not included in the price of treatments, and are at the client’s discretion. Gratuities can be in cash directly to the therapist or charged on the credit card/room.

Cancellations

Cancellations must be made 12 hours prior to the appointment to avoid being charged the full treatment cost. Appointments made the same date of service are considered confirmed when scheduled, and are subject to 100% fee for service if cancelled or if the client does not show up for the treatment.

No Shows

Clients who do not arrive for scheduled appointments will be charged in full to the credit card number or Green Mountain Inn room number given at the time of reservation.

Same Day Changes

All scheduling changes must be received by 7pm the day before your appointment. We cannot guarantee accommodation of same-day requests, and all day-of changes to the date/time of the appointment will be charged a service fee of $30 ($50 for Side-by-Side Massage). Simple changes, such as upgrading from a Relaxation to a Deep Tissue massage of the same length and time will be accommodated whenever possible and will not be charged a service fee (upgrade pricing still applies).

Late Arrivals

We cannot guarantee the full appointment time to clients who arrive late. We will gladly provide what services we can in the time remaining. Clients who arrive late will be charged the full appointment price. We recommend all clients new to us arrive 15 minutes prior to your scheduled appointment in order to fill out our Health History Form.

Misconduct Policy

Stowe Village Massage has a zero tolerance policy as it regards sexual misconduct of any kind. The client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be charged for the full cost of the scheduled appointment. Clients will also be flagged in our system and asked not to return.

Thank you for choosing Stowe Village Massage, and we look forward to working with you to support your wellness goals.

 

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